Dispatch
"Your order has been dispatched."
Send branded dispatch notifications with tracking details, so customers know when their order is on its way.
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Post Purchase
Branded delivery updates.
Better customer experiences.
Keep your customers updated from dispatch to delivery with automated, branded tracking updates. Shipster After-Sales combines reliable shipping information, personalised messages, and branded tracking pages to create a smooth post-purchase experience.
The fully branded customer experience
Delivery tracking is a key way to connect with customers after a purchase. Shipster After-Sales lets you customise these updates so they stay recognisable, helpful, and relevant.
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Branded tracking pages
Design tracking pages that show off your brand’s unique identity.
Choose your own colours, logos, images, messages, and links to match your brand. You can even use a branded URL, so customers always have a consistent experience when checking their delivery. -
Targeted promotions and recommendations
Take advantage of the attention your shipping updates get.
Add product recommendations, promo banners, discount codes, or referral offers to your post-purchase messages to encourage more customer engagement. -
Personalised email notifications
Swap out standard shipping emails for branded updates that include accurate tracking details and personalised messages. -
SMS delivery updates
Send customers helpful SMS shipping updates to keep them informed.
Every Touchpoint Counts
With Shipster After-Sales, your customisable tracking emails and webpages benefit both you and your customers. They gain convenience and trust in your business, and you gain more space for ongoing engagement, promos and product recommendations.
- Keep customers informedSend timely shipping updates so customers can track their orders without needing to ask for information.
- Maintain brand consistencyMake sure your delivery messages match your brand’s style and voice, instead of using only generic courier notifications.
- Reduce delivery enquiriesMake tracking information easy to access, so customers feel confident and don’t need to ask about their order status.
- Create opportunities for repeat purchasesHighlight relevant products, promotions, and calls to action in your shipping messages while customers are still engaged with their order.
More than a tracking notification
In transit
"Your order will arrive in 2 days."
Send tracking updates at every stage you choose, so customers always know where their shipment is.
Delivered
"Your new favourites have arrived."
Let customers know their order has arrived, and use follow-up messages for promotions or ask for feedback.
Product Recommendations
"Curated for you."
Use post-purchase messages to share products, offers, and calls to action, giving customers more reasons to order again.
Contact Us
Find out how Shipster After-Sales can improve your delivery process, encourage repeat purchases, and create a better experience for your customers after they buy.
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