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Cut return costs
Reduce unnecessary shipping, 3PL processing, storage and handling across the returns journey.
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Your Shipping, Your Way
AI Inspection before
shipping back
Assess return condition earlier, make faster decisions and automatically route each item to the right destination. Shipster Returns manages the journey from customer request to refund, exchange, restock, recommerce, repair or recycling.
Inspect. Approve. Route.
Customers submit guided photos when starting a return. AI-assisted grading assesses item condition before shipping, enabling earlier approval, then custom rules automate what happens next.
- Cut down on unnecessary transitAssess condition earlier and avoid unnecessary default trips to the warehouse.
- Reduce Manual InspectionUse customer photos and AI-assisted grading to assess condition before arrival.
- Automate Return Decisions - at your paceApply pre-defined rules to approvals, routing and other return workflows, while retaining as much control as you choose.
- Faster Approvals, Faster RefundsGive teams earlier evidence to review returns and approve clear cases faste, no more "Where's my refund?".
Direct routing to recover the most value
Not every return needs to travel back to the same warehouse. Shipster Returns uses retailer-defined rules to route products according to their condition and the required outcome.
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Return to stock
Route suitable products back into inventory for resale. -
Recommerce
Direct suitable stock into secondary resale channels. -
Repair
Send products to the appropriate repair workflow or partner. -
Recycle
Route products that cannot be resold to defined recycling workflows.
Smarter returns create better outcomes
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Recover more value
Make earlier disposition decisions to help suitable returned stock retain more of its value.
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Refund customers faster
Approve eligible returns earlier without waiting for every item to reach the warehouse.
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Identify return risk
Use return data, condition evidence and risk signals to flag potentially risky behaviour for review.
Ready for a demo?
Register your interest in Shipster Returns, and we'll contact you to arrange a demo and walk you through our returns cost calculator. You'll be stunned to learn about the true cost of returns.
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Inspect. Approve. Route