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Cut costs, not corners
Reduce unnecessary shipping, 3PL processing, storage costs, and avoidable handling across the full returns journey.
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Your Shipping, Your Way
AI Inspection before
shipping back
Assess return condition earlier, make faster decisions and automatically route each item to the right destination. Shipster Returns manages the journey from customer request to refund, exchange, restock, recommerce, repair or recycling.
Inspect. Approve. Route.
Customers submit guided photos when starting a return. AI-assisted grading assesses item condition before shipping, enabling earlier approval, then custom rules automate what happens next.
- Cut down on unnecessary transitAssess condition earlier and avoid unnecessary default trips to the warehouse.
- Reduce Manual InspectionUse customer photos and AI-assisted grading to assess condition before arrival.
- Automate Return Decisions - at your paceApply pre-defined rules to approvals, routing and other return workflows, while retaining as much control as you choose.
- Faster Approvals, Faster RefundsGive teams earlier evidence to review returns and approve clear cases faste, no more "Where's my refund?".
Direct routing to recover the most value
Not every return needs to travel back to the same warehouse. Shipster Returns uses retailer-defined rules to route products according to their condition and the required outcome.
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Return to stock
Route suitable products back into inventory for resale. -
Recommerce
Direct suitable stock into secondary resale channels. -
Repair
Send products to the appropriate repair workflow or partner. -
Recycle
Route products that cannot be resold to defined recycling workflows.
Uncover the true cost of returns
Most retailers don’t have a clear picture of how much returns are really costing across refunds, handling, storage, fraud and lost inventory value.
Use our Returns Cost Calculator to get a high-level estimate in minutes and identify where smarter returns decisions could reduce waste and improve profitability.
Most retailers don’t have a clear picture of how much returns are really costing across refunds, handling, storage, fraud and lost inventory value.
Use our Returns Cost Calculator to get a high-level estimate in minutes and identify where smarter returns decisions could reduce waste and improve profitability.
Smarter returns create better outcomes
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Recover more, waste less
Increase value recovery through smarter disposition, recommerce routing, and faster product decisions before stock loses value.
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Delight with speed
Refund valued customers faster for a better post-purchase experience while keeping control of risky or unclear returns.
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Spot the fakes
Detect returns fraud using AI-powered risk models before it costs you, from suspicious claims to condition mismatches.
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Inspect. Approve. Route