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About Shipster
A Core Product of Oddsphere Ltd.
The Shipster Platform
Shipster is a custom shipping integration platform developed by Manchester-based tech company, Oddsphere Ltd. Designed to connect eCommerce warehouses with over 150 leading couriers, Shipster powers the shipping operations behind some of the UK’s fastest-growing private businesses, as featured in The Times.
The platform is best known for its unmatched level of customisation, enabling bespoke software integrations and highly specific shipping rules tailored to each client’s warehouse. This includes logic for weight, destination, parcel type, bundling vs. splitting, temperature sensitivity, dangerous goods handling, and many more variables. At the heart of Shipster's flexibility is its unique plugin system, which allows developers to “inject” new shipping rules, couriers, or updates into a client’s live setup—without disrupting operations.
Recognised for its innovation and reliability, Shipster has received multiple industry accolades, including wins at the UK eCommerce Awards, Direct Commerce Awards, and Digital City Awards.
Shipster also now offers an API for enterprise clients without the need for a separate interface, as well as a Shopify solution for Shopify stores.
Recognised for its innovation and reliability, Shipster has received multiple industry accolades, including wins at the UK eCommerce Awards, Direct Commerce Awards, and Digital City Awards.
Shipster also now offers an API for enterprise clients without the need for a separate interface, as well as a Shopify solution for Shopify stores.
Our Core Principles
- You Shipping, Your WayWhen we say this, we mean it. All operational decisions are in the customer's control, not prescribed by off-the-shelf solutions.
- Expert SupportSupport is treated as a core product, with direct access to specialists who can diagnose issues and take action.
- Predictable PricingA transparent pricing model ensures costs are easy to forecast and prevents unexpected charges as volume changes.
- No Two Warehouses are the sameConfigurations are built around actual workflows and constraints, addressing operational challenges without imposing rigid processes.
- Scalable From The StartAll client integrations and customs workflows are designed to accommodate increasing orders, SKUs, sites and carriers without requiring redevelopment.
- Use-Case Driven FeaturesNew capabilities are built from real operational needs raised by customers.
Our Jewel in the Crown is our Tech Support
Human Help, Every Time
We're very proud of our support team and the immediate impact they have on our clients' daily operations.
Our support line is manned by an impressive team of technical engineers specialised in shipping and integration problem-solving; meaning a Shipster client will always be speaking to someone with direct access to the client rules-engine and the ability to make same-day code changes.
Our support line is manned by an impressive team of technical engineers specialised in shipping and integration problem-solving; meaning a Shipster client will always be speaking to someone with direct access to the client rules-engine and the ability to make same-day code changes.
"No support tiers, scripts, chatbots or long escalation queues"
From the beginning, our founders recognised that running a business software solutions company involves more than building innovative products. Our primary focus is on providing high-quality support to clients using these systems.
We do not use support tiers, as we believe that delivering reliable infrastructure is essential to ensuring your systems operate seamlessly.
Our team work directly with clients to understand their unique shipping process, and if an issue occurs, a technical engineer investigates, adjusts configurations, and resolves problems through direct communication with the customer.
We do not use support tiers, as we believe that delivering reliable infrastructure is essential to ensuring your systems operate seamlessly.
Our team work directly with clients to understand their unique shipping process, and if an issue occurs, a technical engineer investigates, adjusts configurations, and resolves problems through direct communication with the customer.
"We're really in the business of tech support"
- "What a godsend Shipster has been for our business. We moved our label generation and carrier selection over a year ago now and have never looked back."Safraz IbrahimWBYS, Managing Director
- "If you saw how slick our dispatch benches are now, it would take your breath away. It had just proved to be the perfect solution for us and still is."David ‘Doc’ WillmoreStock Systems Manager of SkateHut