Manage cookies
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Other cookies are configurable.
Branded Shipping Documents
Elevate the eCommerce Delivery Experience
Custom shipping documents enable brands to deliver with greater consistency, professionalism, and control. Packing slips, inserts, and invoices can all reflect the high standards customers expect from an online experience.
-
Branded presentationIncorporate logos, colours, layouts and messaging to ensure every shipment meets brand standards. - A stronger delivery experienceMake fulfilment documents an integral part of the customer experience, rather than just operational paperwork.
Key Capabilities
Brand-led document design
Customise packing slips, invoices, returns forms and inserts to deliver a polished and recognisable experience.
Consistent across every order
Maintain consistent presentation standards across brands, channels, warehouses and markets to ensure professional fulfilment at scale.
Flexible content and messaging
Add tailored notes, promotional messages, product details, or returns guidance as needed.
Automation Example
At the packing bench, Shipster receives the next order
Shipster identifies one of the products as eyeshadow
Shipster triggers on-screen packing prompt:
"This order contains eyeshadow.
Please insert the 15% off your next shade promo leaflet."
Please insert the 15% off your next shade promo leaflet."
Case Study
With a global customer base, Melvin and Hamilton streamlined their international shipping process, generating accurate multilingual shipping documents automatically using Shipster.
- A Global ClientWith a global customer base, Melvin and Hamilton know that providing accurate and compliant shipping documents is crucial for a smooth shipping process.
Their brand image is huge asset that they wanted to thread into their delivery experience for the customer. - Document VersionsMelvin and Hamilton ship to various countries worldwide, requiring them to generate shipping documents in multiple languages and with their strong brand imagery. By leveraging shipping rules, they ensure that the relevant documents are automatically generated based on the destination country.
- SolutionWith Shipster, M&H were able to use their own beautiful invoice design in multiple language versions. For instance, when shipping to France, Melvin and Hamilton's system generates all necessary documents, such as the commercial invoice and the packing slip, in French.
An Update
M&S customers love both their Melvin & Hamilton products and customer-centric documentation.
Both Statista and The Financial Times have rated Melvin & Hamilton one of the 1,000 Fastest Growing Companies in Europe (FT1000).
Both Statista and The Financial Times have rated Melvin & Hamilton one of the 1,000 Fastest Growing Companies in Europe (FT1000).
Key Details About the Shipster Branded Shipping Documents Feature
Shipster custom shipping documents are retailer-branded fulfilment documents such as packing slips, invoices, returns forms, and inserts that support a more polished delivery experience.
Branded shipping documents help create a more consistent and professional customer experience by extending brand presentation into the fulfilment process.
Shipster supports the customisation of packing slips, invoices, return forms, delivery notes, picking lists and inserts. Shipster provide a basic template with the client's logo or the client can provide their own professional designs. These will be printed and packed with the relevant orders. Custom design can be used for virtually any accompanying shipping documents (those not constrained by parameters such as official courier-standardised shipping labels).
Branded shipping documents help eCommerce brands present orders with more polish and consistency, reinforce brand identity and improve the post-purchase experience - all important factors for customer reviews and repeat purchases.
Yes. Most Shipster clients using marketing inserts choose to use the Shipster on-screen prompt feature to remind packers which (if any) promotional materials to include with an order.
E.G.: All shipments containing an eyeshadow product prompt the packer to include a "15% off your next shade" insert.
E.G.: All shipments containing an eyeshadow product prompt the packer to include a "15% off your next shade" insert.
Most Shipster-generated documents can be customised. Some courier-issued documents may follow fixed format requirements.
More Information
Managing and organising various promotional and essential shipping documents is challenging, especially for businesses involved in frequent international trade. Shipster simplifies this by automating the generation, data mapping and printing all documents required per shipment, minimising errors and saving valuable time.
For customising the designs of your documents*, Shipster offers two options: we can add your branding to our document templates or implement a complete design provided by your creative team. We can set up multiple document versions, automatically assigning the appropriate version based on parameters such as the shipping destination country. This flexibility is particularly valuable for clients who choose to print documents in the customer's language.
*As you may know, certain shipping documents cannot be personalised due to industry-wide standardisation, such as some shipping labels, and the necessity for cross-border compliance.
For customising the designs of your documents*, Shipster offers two options: we can add your branding to our document templates or implement a complete design provided by your creative team. We can set up multiple document versions, automatically assigning the appropriate version based on parameters such as the shipping destination country. This flexibility is particularly valuable for clients who choose to print documents in the customer's language.
*As you may know, certain shipping documents cannot be personalised due to industry-wide standardisation, such as some shipping labels, and the necessity for cross-border compliance.
Shipster includes the generation of all shipping documents you request per shipment type and destination.
- Commercial Invoices, international shipping documents, air waybills, customs declarations, CN22s and more.
- Basic customisation by our team or the implementation of your own complete design
- Generation of official shipping labels for any integrated courier
- Bespoke shipping rules for when to trigger each document
- Flat monthly licence fee
- Real-time telephone support with a support engineer
In addition to custom designs for your documents, the Shipster shipping rules engine can be customised to trigger when and which documents to print for different order types. Triggers can include various shipment parameters such as product weight, type, and destination, or use other data such as time of year and date of purchase.
This helps efficiently and accurately include the correct promotional documents where relevant and the appropriate international shipping documentation where needed, ensuring a compliant shipping process. These include customs declarations, promotions, commercial invoices and more.
This helps efficiently and accurately include the correct promotional documents where relevant and the appropriate international shipping documentation where needed, ensuring a compliant shipping process. These include customs declarations, promotions, commercial invoices and more.
Shipster's pricing structure is intentionally crafted for clarity and user-friendliness. It consists of an initial onboarding fee, followed by a straightforward monthly licensing fee. The number of licenses needed is directly linked to the number of packing benches and courier integrations you require, and you can easily calculate this on our pricing page. Through Shipster's control panel, you retain the flexibility to activate or deactivate licenses (installations and couriers) as necessary, enabling you to efficiently manage costs. Your monthly bill is determined by the highest number of licenses used during that billing cycle, making it ideal for optimizing operations during peak periods, such as Black Friday—a highly valued feature among our clients. Additional documents and document customisation is covered by the licence fee, as is technical support, updates and configuration changes.
Onboarding with Shipster typically spans a 2-6 week timeframe, contingent on your preparedness and the readiness of other parties in the integration stack. We've streamlined this process with a systematic project management approach and provide comprehensive worksheets to simplify your experience. Once these initial steps are completed, the lion's share of the workload falls into our capable hands.
Exceptional customer support is the core of our commitment. Our devoted support team is ever-prepared to aid you with inquiries, concerns, or any customizations you require for your shipping documentation or automation. Whether it involves real-time technical troubleshooting over the phone, guidance on enhancing your shipping process, or promptly addressing your needs, rest assured, we are dedicated to ensuring your experience with Shipster is seamless and efficient. Your success remains our foremost priority, and we stand by your side, ready to implement any document updates, customizations, or technical changes you may need along your journey with us.