28 Apr 2022 By By Tony Cheetham
I wanted to personally update you on planned changes to our pricing structure that will be coming into play this year.
Since our last price rise in early 2019 we have kept our pricing the same for all of our services, despite increases across the board for the services we pay for and the product we offer you. We've absorbed a 40% increase in our server hosting costs alone, and that's not the only place we've had to take a hit. I'm sure we're all aware of the huge increase in the cost of living over the past couple of years, partly for the weekly shop but mostly in energy bills. We've increased all of our staff wages to keep pace with this; they all work super hard to keep everyone shipping and they deserve to be paid fairly for it. We’re also giving all of our staff another rate of inflation pay increase in the summer to help more.
Our pricing strategy reflects our costs to operate the service, investment in research & design, and offering the best service we can. Almost everybody has been moved onto our new control panel now, which offers some basic functionality such as configuring licenses and downloading invoices - but this is only the beginning. We will be offering a full view of all your shipping and tracking in the near future, and allowing online booking of shipments via either manual or bulk import – And we will be adding all these additional features to your account for free.
We’re also working on providing some extra value with after sales services directly integrated into your shipping and tracking – More on this coming in the next couple of months!
So there's a couple of changes we are making..
Starting 1st of July 2022, we will be increasing the price of our basic license from £35 to £40. This amounts to a 14% increase, which is almost exactly the rate of inflation since our last price change.
On the 1st of December 2022, when we will have the new control panels features live, we will increase that license cost from £40 up to £45. This is slightly more painful, but reflects the extra expense we need to meet and to cover the cost of the additional services we will be adding to your accounts.
The costs for returns only licenses will rise by £2.50 per license on the same timescale. On the 1st of July it will rise to £12.50, and in December it will be £15.00.
If you are using our bulk despatch system, we are currently providing this service for free, but we have now finished work on the system along with the new management system in our control panel. The only fair way to charge for this service is with a volume license fee. We will have a calculator live on the website soon for you to check out the pricing, but I think you will find it extremely fair and still lower than our competitors. We will be in touch separately to inform you of the new pricing.
From the 1st of July 2022, we will automatically apply the price changes. Your service will continue as usual, and your bill for July(which will be sent in August) will reflect the new pricing.
If you are currently on a fixed-rate contract then the price will be maintained for the length of the contract. Please note our standard contract does not lock pricing, and only specific agreements on a price freeze are relevant to this.
We deeply appreciate and wholeheartedly thank you for your business and I hope this doesn’t put you off using our services. If you have any questions, please get in touch.
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