Shipster Partners with Order Editing

Order Editing self-services customer order changes to reduce support costs, deliver a better experience, and increase average order value.

(Shopify Stores Only)

With no need to contact customer support, the self-service portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. Your customers will also see recommended products based on past orders or bundle logic that they can add and pay for in one click. 

Key Benefits

Reduce Customer Support Costs: Customers make changes to their orders themselves, rather than contact your support team.

Generate New Revenue: Email automations upsell customers a few hours after purchase. Customers browse your store's products again, adding them to their order and paying in just one-click.

Increased Customer Satisfaction: Customers are delivered an immediate self-service experience. Nobody likes sending emails and waiting for a response.

Use Cases

Selling bundles: Emailing the customer a few hours after purchase to let them know they could have had this many more discounted items for little extra converts.

C-grade products: Sell unsold/dead stock at a discount exclusively through an upsell that lands a few hours post-purchase. "This hoodie is 40% off for the next three hours - add it to your order and pay no extra shipping!". Win-win. 

Free shipping threshold: A customer is £20 away from earning free shipping? Email them three hours later with a way for them to buy one more product and meet the threshold.

Find out more about OrderEditing at their website.