Christmas Support Dates 2025

Christmas Support Dates 2025

Rule Freeze & Support Coverage During Peak Season

Rule Freeze ❄︎

Freeze window

• Starts: 17:00, Friday 12 December 2025

• Ends: Monday 5 January 2026

During this time we will pause all non-urgent shipping rule changes to help keep systems stable during peak.

Support Availability Overview

Telephone Support

• Closed: 24 December 2025 – 4 January 2026 (inclusive)

Email Support

• Closed:

  • Christmas Day – 25 December 2025

  • New Year’s Day – 1 January 2026

Support Portal

• Always open for creating new tickets in a guided way.

• Ticket responses follow the closures above.

Back to normal service:

• From: Monday 5 January 2026

Day-by-Day Support Schedule

Christmas Eve – 24 December 2025

• Telephones: Closed

• Email Support: Open

Christmas Day – 25 December 2025

• Telephones: Closed

• Email Support: Closed

Boxing Day – 26 December 2025

• Telephones: Closed

• Email Support: Open

New Year’s Eve – 31 December 2025

• Telephones: Closed

• Email Support: Open

New Year’s Day – 1 January 2026

• Telephones: Closed

• Email Support: Closed

Rule Freeze – What You Need to Do

We will soon introduce a temporary freeze on shipping rule changes to keep everything running smoothly over Christmas.

Actions to take now

• Review your current shipping rules with Christmas trading in mind.

• List any required updates (e.g. carrier changes, cut-off times, routing logic for peak).

• Send change requests to support with clear details and, where possible, example test orders.

• Plan any promotions or service changes in advance, including any contingency rules required.

• Submit all required shipping rule updates to our support team by 12 December 2025.

During the freeze

• We will pause all non-urgent rule changes.

• Every effort will be made to assist with emergency changes, but implementation cannot be guaranteed during the freeze window.

Additional Licences for Peak

If you expect higher parcel volumes over Christmas:

• You can activate additional licences in advance through the Shipster Control Panel.

• Contact our support team if you need guidance on adding or managing licences.

When Contacting Support

To help us resolve issues promptly, please include:

• A brief description of the issue

• Sales Order Number / Despatch Number

• Any error message(s)

• Name of the computer being used

• Contact details for the person we should update

Contact Information

Telephone: 0330 113 2082
Email: support@shipstersolutions.com

Support Portal: www.support.shipstersolutions.com

We wish you a successful Christmas trading period and are here to support your operations throughout peak season.