Tuffnells is one of the oldest couriers in Great Britain. It was founded in Sheffield in 1914 by Harold Tuffnell who started delivering parcels with just one horse and cart. Tuffnells has kept its business consistent and has slowly and steadily gained popularity over the last 100 years. By 2010 it had hit an annual turnover of over 100 million pounds. Tuffnells has passed hands a few time over its lifetime. After being independently owned for 50 years, it was bought by the TDG Transport Development Group in 1971 who grew the company immensely, then again by Connect Group PLC in 2014. Since 2020 the courier has returned back to being independently owned and operated.
Currently, Tuffnells is solely based in the UK but they ship internationally to most countries across the world. They provide an ample variety of domestic services such as next day delivery, Saturday guarantee, a more cost-effective economy service (up to three days) and secure document delivery. Tuffnells is known in particular for the efficient handling of large or heavy shipments.
Despite being a veteran courier dedicated to tradition, they have embraced new technology in the same way that every other courier has, providing electronic tracking and notification functionalities. Our integration with Tuffnells works slightly differently than with other couriers. To create shipping labels for Tuffnells services, everything must be filtered through their desktop application. Shipster creates CSV files containing all your order information that is sent to the Tuffnells application and used to create shipments and print labels. This ensures consistency across all your labels and allows you to directly manage and monitor your shipments.
Add as many shipper addresses as required into Shipster and switch between them in various scenarios by use of shipping rules. This feature is popular with our clients who have more than one brands or ship from multiple different warehouses as you can use it to change the returns address on printed documentation.
Shipping rules can help you manage your failed shipments. For example, choose to automatically transfer them into a "skipped" queue; print documents alerting and instructing warehouse packers that the order has failed; or archive them to a designated folder.
Choose to map in Shipster whether the customer receives tracking notifications from the courier for orders going on a certain service. Select whether this notification is in the form of an email or text. This function is only available for certain couriers.
Allocate the export reason and method for customs purposes based on certain data points such as whether the order should be shipped Delivered Duty Paid or Unpaid. Indicate where items are being sent as gifts with no commercial value to avoid unnecessary customs charges.
For parcels that are especially heavy or have unusual dimensions, set Shipster to automatically select a suitable service. Safety warnings for the warehouse staff and delivery person can also be automatically printed.
Use rules to block and skip shipments to certain postcodes you don’t want to ship to. Add the option to generate a pop-up or print a message alerting the packer. Many of our clients use this to catch shipments to addresses they know are suspicious.
This courier offers some specialist shipping options such as for heavy items up to 1000kg and secure delivery for sensitive items or documents. However they do not deliver hazardous or dangerous goods, but on their website, they explain that they are happy to put customers in touch with trusted couriers that do provide this service.
You may find a Tuffnells integration suits your company in particular if you often ship bulky or very heavy products. They have a range of competitively priced freight solutions and a reliable reputation for this type of delivery. They also nurture a ‘small business’ approach to customer service; their support team is especially accessible and they have extensive, user-friendly support resources on their website.
For each courier you have enabled on each PC you need a license. So if you have three couriers on two PCs that will be a total of six licenses. We offer 4 licenses as a minimum and they are priced at £35 each. Unlimited access to upgrades and support is included in this monthly fee. Get more detailed info on pricing here.
Shipster does have the ability to send customs documentation electronically, namely commercial invoices and airway bills. This feature is only available for couriers whose API is set up to request these documents for the countries that support paperless trading.
Setting up a Tuffnells integration requires working closely with their technical team and the availability at Tuffnells to send out a technician to your premises. A realistic estimate for building and testing a Tuffnells integration is about 3 weeks.
Shipster's main function is to create and print shipping labels and book in shipments directly with your chosen couriers. It does this by retrieving information about your online orders from your warehouse management system and running it through a series of rules that assign shipping. Shipster can also be used to automatically print other documentation such as return labels, CN22s, commercial invoices and any custom PDF.
This pie chart shows that Tuffnells is most popular with Shipster clients who work in the home, logistics and electronic industries.
> Most likely, this is due to their reputation for safely shipping heavy and bulky items which these industries may find necessary for many of their products, such as furniture or large machine parts.
> For most of our courier integrations, the fashion industry is the dominant user. This doesn't appear to be as much the case for Tuffnells as they attract many more large goods retailers.
> Tuffnells also do not offer tracked return options which are often prioritized by fashion retailers.
Ollie Frostick, Head of Digital Operations
"The service offered by Shipster has been nothing short of fantastic. We switched to a new WMS and Shipster allowed us to integrate seamlessly with multiple couriers, while their Inventory Planner connector enabled us to utilise two powerful systems that previously refused to talk to one another. Overall it’s been a great experience so far!"
Daniel Mitchell, Operations Manager
"Shipster for us was like a breath of fresh air with regards to our old system. From the first initial onboarding meeting with Shipster, we could tell they were going to be a company that we could rely on to support our business growth. I have found that no request is too big or small, I have found the team at Shipster are always available which in comparison to our old system is a blessing."
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