Tuffnells Integration

Customise the way you ship via Tuffnells with a custom shipping integration

 

 Shipster Tuffnells Integration Diagram

 


Our Tuffnells Integration

Tuffnells is one of the oldest couriers in Great Britain. It was founded in Sheffield in 1914 by Harold Tuffnell who started delivering parcels with just one horse and cart. Tuffnells has kept its business consistent and has slowly and steadily gained popularity over the last 100 years. By 2010 it had hit an annual turnover of over 100 million pounds. Tuffnells has passed hands a few time over its lifetime. After being independently owned for 50 years, it was bought by the TDG Transport Development Group in 1971 who grew the company immensely, then again by Connect Group PLC in 2014. Since 2020 the courier has returned back to being independently owned and operated.


Currently, Tuffnells is solely based in the UK but they ship internationally to most countries across the world. They provide an ample variety of domestic services such as next day delivery, Saturday guarantee, a more cost-effective economy service (up to three days) and secure document delivery. Tuffnells is known in particular for the efficient handling of large or heavy shipments.


Despite being a veteran courier dedicated to tradition, they have embraced new technology in the same way that every other courier has, providing electronic tracking and notification functionalities. Our integration with Tuffnells works slightly differently than with other couriers. To create shipping labels for Tuffnells services, everything must be filtered through their desktop application. Shipster creates CSV files containing all your order information that is sent to the Tuffnells application and used to create shipments and print labels. This ensures consistency across all your labels and allows you to directly manage and monitor your shipments.


Find out some of the ways you can customise your Shipster to Tuffnells integration below through the use of bespoke shipping ‘rules’.

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Create rules from dozens of conditions and commands

Example Shipping Rules

Multiple Return Addresses

Add as many shipper addresses as required into Shipster and switch between them in various scenarios by use of shipping rules. This feature is popular with our clients who have more than one brands or ship from multiple different warehouses as you can use it to change the returns address on printed documentation.

Failed Shipments

Shipping rules can help you manage your failed shipments. For example, choose to automatically transfer them into a "skipped" queue; print documents alerting and instructing warehouse packers that the order has failed; or archive them to a designated folder.

Notifications

Choose to map in Shipster whether the customer receives tracking notifications from the courier for orders going on a certain service. Select whether this notification is in the form of an email or text. This function is only available for certain couriers.

Set Export Type

Allocate the export reason and method for customs purposes based on certain data points such as whether the order should be shipped Delivered Duty Paid or Unpaid. Indicate where items are being sent as gifts with no commercial value to avoid unnecessary customs charges.

Bulky or Heavy

For parcels that are especially heavy or have unusual dimensions, set Shipster to automatically select a suitable service. Safety warnings for the warehouse staff and delivery person can also be automatically printed.

Block postcodes

Use rules to block and skip shipments to certain postcodes you don’t want to ship to. Add the option to generate a pop-up or print a message alerting the packer. Many of our clients use this to catch shipments to addresses they know are suspicious.

FAQs

This courier offers some specialist shipping options such as for heavy items up to 1000kg and secure delivery for sensitive items or documents. However they do not deliver hazardous or dangerous goods, but on their website, they explain that they are happy to put customers in touch with trusted couriers that do provide this service. 

You may find a Tuffnells integration suits your company in particular if you often ship bulky or very heavy products. They have a range of competitively priced freight solutions and a reliable reputation for this type of delivery. They also nurture a ‘small business’ approach to customer service; their support team is especially accessible and they have extensive, user-friendly support resources on their website.

For each courier you have enabled on each PC you need a license. So if you have three couriers on two PCs that will be a total of six licenses. We offer 4 licenses as a minimum and they are priced at £45 each. Unlimited access to upgrades and support is included in this monthly fee. Get more detailed info on pricing here.

Shipster does have the ability to send customs documentation electronically, namely commercial invoices and airway bills. This feature is only available for couriers whose API is set up to request these documents for the countries that support paperless trading.

Setting up a Tuffnells integration requires working closely with their technical team and the availability at Tuffnells to send out a technician to your premises. A realistic estimate for building and testing a Tuffnells integration is about 3 weeks.

Shipster's main function is to create and print shipping labels and book in shipments directly with your chosen couriers. It does this by retrieving information about your online orders from your warehouse management system and running it through a series of rules that assign shipping. Shipster can also be used to automatically print other documentation such as return labels, CN22s, commercial invoices and any custom PDF. 

Feedback

Customers that use our courier integrations

Electric Tobacconist

Electric Tobacconist

Ollie Frostick, Head of Digital Operations

"The service offered by Shipster has been nothing short of fantastic. We switched to a new WMS and Shipster allowed us to integrate seamlessly with multiple couriers, while their Inventory Planner connector enabled us to utilise two powerful systems that previously refused to talk to one another. Overall it’s been a great experience so far!"

DLSB

DLSB

Daniel Mitchell, Operations Manager

"Shipster for us was like a breath of fresh air with regards to our old system. From the first initial onboarding meeting with Shipster, we could tell they were going to be a company that we could rely on to support our business growth. I have found that no request is too big or small, I have found the team at Shipster are always available which in comparison to our old system is a blessing."

Peoplevox

Peoplevox are a paperless, mobile and highly configurable warehouse management system (WMS). Working at the cutting edge of warehouse management, Peoplevox offer a seamless link between their desktop and mobile experience. Patchy Wifi? They have an offline mode. Handsets too pricey? Get the Android app and save a fortune. We integrate directly into Peoplevox's systems and provide an unparalleled user experience when using Shipster for your despatch. And if you're looking to keep using your LinnWorks platform with Peoplevox, we can integrate the two.

Linnworks

Linnworks

Linnworks create order management software for sellers who need synchronisation across multiple marketplaces. Linnworks is *the* choice for the budget conscious warehouse who is looking to expand at a sensible pace. Our product, Linn2PVX, integrates with Linnworks directly into PeopleVox and provides all the functionality you could want.

Magento

Magento

Magento is one of the world’s leading e-commerce platforms for order management, business analytics, shipping and social commerce. We integrate Shipster directly into Magento to translate orders into shipments.

Royal Mail

Royal Mail

Shipster is one of few Royal Mail approved partners and fully integrated to offer the Royal Mail services.

FedEx

FedEx

FedEx still reminds us of Tom Hanks stranded on the beach in Castaway. Our Shipster software connects you to FedEx via the API and has support for electronic customs documentation.

DPD

DPD

DPD are delivery service pros and can delivery to the UK, Europe and beyond in a timely manner. DPD integrates with Shipster via the DPD API and can also produce returns labels.

Hermes

Hermes

Yet another great postal service that Shipster integrates with. We integrate with both Hermes Corporate and myHermes via the Hermes API.

Parcelforce

Parcelforce

These guys are a worldwide package delivery service. Shipster has integrated with Parcel Force via the Parcel Force API.

DHL Parcel UK

DHL Parcel UK

DHL Parcel UK (part of Deutsche Post) is integrated with Shipster via API and. The company name was changed from UK Mail Limited in 2018.

Northern Bloc

Northern Bloc

This Northern lot provide hosting services for digital businesses and keep all of our cloud services online and running like a well oiled machine! They are an ace bunch to have on side.

Content Queens

Content Queens

The queens of digital marketing. These lovely ladies write great content, manage social media and work on SEO.

DHL Parcel UK

DHL Parcel UK

Shipster is fully integrated with DHL Parcel UK, DHL Express (UK), DHL Global Mail, DHL Germany, DHL Austria and Deutsche Post. Note: the company name was changed from UK Mail Ltd in 2018.

Patchworks

Patchworks

Patchworks is an iPaaS (integration platform as a service), which is a cloud-based platform that allows you to automate the flow of data across your company’s different systems – whether that’s an e-commerce platform, ERP, CRM, warehouse system, marketplace, marketing app, POS system or a 3PL. Instead of manually moving data between half a dozen disconnected systems, Patchworks acts as a central hub for your software – a place for your systems to share the information you decide needs to be shared, when you decide they should share it.

Priory Direct

Priory Direct are our recommended eco-friendly packaging supplier for eCommerce businesses. With over 1,500 planet friendly solutions to help operations maximise their efficiency and minimise their environmental impact, donating 1% of Priory Elements product sales to environmental charities, and a team of experts who are on hand to help by sharing knowledge through their experience and lending advice to businesses of all sizes, from independent sellers on marketplaces through to Tier 1 and 2 retailers, no matter where they are on their sustainability journey. Priory Direct are on a mission to minimise the impact eCommerce has on the environment and save the planet one parcel at a time.

Digital City Awards

Shipster won the Systems Integrator of the Year award following notable work during the Brexit transition and pandemic response. All whilst never compromising on customer support and continuing to build more integrations for the platform... and all from home!

Swan Retail

Swan Retail offer businesses EPoS, stock management, accounting, customer ordering, warehousing, CRM, eCommerce, and customer loyalty systems. They're particularly tailored towards furniture and homeware stores, garden centres, sports and department stores.

what3words

what3words is an easy way to share precise locations. Every 3 metre square has been given a unique combination of three random words: a what3words address. what3words gives customers an easy way to communicate specific delivery locations so businesses can offer faster, more accurate, efficient and highly reliable deliveries – anywhere in the world.

Primis

Primis

Our technology partner Primis specializes in digital-first customer experience (CX) tools pioneering the next generation of CX. Developing tailored, sustainable post-purchase solutions, promoting the brand’s customer experience. Primis’ mission is to enhance the open interactions between the consumer and retailer to improve consumers' post-purchase customer experiences in a way that modifies how they think, react, and buy online.

Amazon Shipping

Amazon Shipping offers retailers and Amazon selling partners the ability to benefit from Amazon’s broad, technology-driven transportation and logistics network, to quickly and reliably deliver orders from Amazon, their own websites and other e-commerce channels to customers.

Christmas Box Packing Day - The Office, 22nd November, 10am Start

Christmas Box Packing Day - The Office, 22nd November, 10am Start

We're taking the day off(ish?) to pack client Christmas Boxes. The day will involve sitting everyone in a Christmassy production line, filling 150 client gifts boxes with chocolates, biscuits and foam. We'll bring in some seasonal treats and warm beverages :)

7th February Social - Movie Night at The Office, 17:00

7th February Social - Movie Night at The Office, 17:00

At 5:00pm we'll stick a casual movie that you can dip in and out of whilst socializing with everyone over popcorn, drinks and pizza. Don't expect a quiet immersive movie experience, we're far too restless for that!

Quiz Night - Bold Street Coffee, 53 Cross Street, Xth November, 6pm

Quiz Night - Bold Street Coffee, 53 Cross Street, Xth November, 6pm

We're taking the day off(ish)? to pack client Christmas Boxes. The day will involve sitting everyone in a Christmassy production line, filling 150 client gifts boxes with chocolates, biscuits and foam. We'll bring in some seasonal treats and warm beverages :)

Christmas Party! - 6th December, Start: 1pm. Chill Factore: 14:15. Dinner at Dimitris: 17:30

Christmas Party! - 6th December, Start: 1pm. Chill Factore: 14:15. Dinner at Dimitris: 17:30

This year we're hitting the slopes for sledging and tubing at Chill Factore at Trafford Park! Feel free to make your way there for 14:15 or those travelling from the office can share our arranged transport. We'll travel back from Chill Factore together, change into something more glamorous at the office then head out for dinner at Dimitris.

"Parents Evening" Guess the parents quiz - The Office, Xth January, 5pm Start

"Parents Evening" Guess the parents quiz - The Office, Xth January, 5pm Start

Join us in the lounge where you'll be split into teams and taken through a slideshow of everyone's parents. The challenge is to decide who's parents belong to which member of staff! Please submit separate photos of your parents to Kirsty (the photos must clearly show their face). In keeping with the theme, members of the winning team will win a nice stationary set.

Macclesfield FC Matchdays 2022-2023 - Sponsors' Package - Dates Available throughout season - SEASON WON!!!

Macclesfield FC Matchdays 2022-2023 - Sponsors' Package - Dates Available throughout season - SEASON WON!!!

Book a day to make use of our sponsor package, which entitles you and your invitees to: Reserved sponsors' reserved pitch seating, access to the sponsors' bar, your first drink and meal free, all for 4 attendees. Please ask Max for full details and available match dates.

Black Friday Rule Freeze 2024

Black Friday Rule Freeze 2024

To ensure smooth operations during the Black Friday period, we will be implementing a temporary freeze on shipping rule changes 18th November - 8th December. Full details at https://www.shipstersolutions.com/news-and-views/black-friday-2024-temporary-freeze-on-rule-changes/ Clients have been emailed.

Christmas Break - Starting and including 26th December - Ending 5th Jan.

Christmas Break - Starting and including 26th December - Ending 5th Jan.

This year's Christmas break falls on (and includes) Monday 26th December and we return to work on Thursday 5th January! We will be closing the support telephone lines 26th Dec to 5th Jan. Email support will only be closed Christmas Day and New Year's Day. Please ask Olly for full details about support coverage during this period.

Black Friday Shipping Rule Freeze - 17th Nov - 1st Dec.

Black Friday Shipping Rule Freeze - 17th Nov - 1st Dec.

To ensure everything runs smoothly during the Black Friday period, we will be putting a temporary freeze on client shipping rule changes 17th November - 1st December. Only urgent changes can be made during this time.

Secret Santa: Exchanging on 6th December

Secret Santa: Exchanging on 6th December

Remember to bring your secret santa gift for the 6th December. If you bring yours early, feel free to pop it under the tree.

Hayley/Damo Office Decorators - 20th December

Hayley/Damo Office Decorators - 20th December

Decorators will be in on the 20th December for some wallpapering in one of the small offices. We don't expect it will take them too long.

Macclesfield FC Christmas Party. 7th December, 7pm start.

Macclesfield FC Christmas Party. 7th December, 7pm start.

Oddsphere will cover the cost for you to attend the party and enjoy a three-course meal. The dress code is Black Tie and Cocktail Dress. If you are interested please let Max know as soon as possible, along with any food requirements.

7th March Social - The Box, Deansgate, 17:00

7th March Social - The Box, Deansgate, 17:00

We're planning to go to "The Box," a sports bar located nearby, after work. To add to the fun, we have reserved the shuffleboard for 1.5 hours, which can accommodate up to 8 players at once. Check out the link for more information about the shuffleboard at The Box: https://www.theboxbar.co.uk/bars/deansgate/shuffleboard Location: The Box, 125 Deansgate, Manchester, M3 2BY

4th April Social - Ice Free Curling, Roxy Ball Room, from 17:00

4th April Social - Ice Free Curling, Roxy Ball Room, from 17:00

We're heading to Roxy Ballroom Manchester for a game of "Ice Free Curling" with the Curly Sues! - a new take on the game without worrying about slippery surfaces or getting cold! The game is booked for 6pm, which gives us plenty of time to enjoy a nibble and a drink at the office before we set off. Location: Roxy Ball Room Manchester Deansgate, Deansgate, Manchester M3 2FN

Eurora

Eurora

Eurora leverages AI and ML to simplify cross-border VAT, duty amounts, and declaration management, with its proprietary platform having a processing capacity of up to 5,000 requests per second, with 98% accuracy, states the announcement, having more than 250 clients using the platform to handle millions of parcels daily.

Support Team - HS Code Training, 14:00, 14th March, 1 Hour

Support Team - HS Code Training, 14:00, 14th March, 1 Hour

Giedre Fernandes from Eurora is coming to train any interested support team members on the intricacies of the HS Codes, the impact of ICS2 and broadly the plan with Shipster.

Support Team - IOSS Training & Photo Op, 18th April, 15:00

Support Team - IOSS Training & Photo Op, 18th April, 15:00

Guess who's back, back again, Giedre's back, tell a friend. Giedre is back with an IOSS training session this time. Also take the opportunity to grab a photo for our Eurora partnership announcement.

Manchester Evening News Filming Day, 21st April, 13:30

Manchester Evening News Filming Day, 21st April, 13:30

Videographer Nadeem Choudhry is coming to film the office and interview Tony for the Manchester Evening News Business Awards. The footage is for a 30-second video to be shown at the awards event.

 Olly's Leaving Drinks, 9th May, 17:00

Olly's Leaving Drinks, 9th May, 17:00

A farewell and good luck to Olly after 5pm.

Max' Leaving Drinks - Postponed

Max' Leaving Drinks - Postponed

A farewell and good luck to Max after 5pm.

Macclesfield FC Matchdays 2023-2024 - Sponsors' Package - Dates Available throughout Current Season

Macclesfield FC Matchdays 2023-2024 - Sponsors' Package - Dates Available throughout Current Season

Book a day to make use of our sponsor package, which entitles you and your invitees to: Reserved sponsors' reserved pitch seating, access to the sponsors' bar, your first drink and meal free, all for 4 attendees. Put your name down for match dates on this google sheet https://docs.google.com/spreadsheets/d/1ecw3CrQ9HGUPwkuFZB8hlx8LcrCDNZfophcq_dfax1E/edit?usp=sharing and send any dietary requirements etc. to Kirsty. You can book up to two months in advance.

June Social - Cancelled

June Social - Cancelled

To be decided.

July Social - Dinner at Albert Schloss, 17:00

July Social - Dinner at Albert Schloss, 17:00

MIF festival plans cancelled because of forecast storms. Dinner at Albert Schloss instead!

Summer Party 2023: Lunch & Retro TV Showdown! - Tues 9th August, 1pm start 🦩

Summer Party 2023: Lunch & Retro TV Showdown! - Tues 9th August, 1pm start 🦩

We will reveal more as all the plans are solidified but just to brief you in on the schedule, we plan to finish work at 1pm, go for lunch somewhere nice at 2pm, then entertainment at the office at 5pm w/food.

5th September Social - NQ64 Gaming & Cocktail Bar, from 17:00

5th September Social - NQ64 Gaming & Cocktail Bar, from 17:00

To please both the drinkers and the gamers amongst us we’re going to head to NQ64 - https://nq64.co.uk/ We have a booth booked and gaming tokens so everyone can play the retro games and have a drink. News story and images here about their newly opened location - https://secretmanchester.com/nq64-new-location/

3rd October Social - Chaos Karts, From 17:00

3rd October Social - Chaos Karts, From 17:00

Chaos Karts just opens in September https://www.chaoskarts.com/ Only 8 spaces total are available, so confirm your attendance to Kirsty quickly! Located at Lower Byrom St, Manchester M3 4FP

Christmas Party '23! 5th December 15:30

Christmas Party '23! 5th December 15:30

Details to come.

Christmas Decorations Going Up, 20th November

Christmas Decorations Going Up, 20th November

You don't need to do anything. Just a note to let you know that decorations will be going up on this day which we appreciate can be a little distracting to some people, so choose your office day accordingly.

Secret Santa: Exchanging on 5th December

Secret Santa: Exchanging on 5th December

Remember to bring your secret santa gift for the 6th December or pop it under the tree when ready.under the tree.

Christmas Box Packing Day - The Office, 21st November

Christmas Box Packing Day - The Office, 21st November

We're taking the day to pack client Christmas Boxes. The day will involve sitting everyone in a Christmassy production line, filling est. 150 client gift boxes with chocolates, biscuits and foam. We'll fuel you with seasonal treats and mulled beverages :)

7th November Social - The Box, Deansgate, 17:00

7th November Social - The Box, Deansgate, 17:00

We're planning to go to "The Box," a sports bar located nearby, after work. Check out the link for more information about the shuffleboard at The Box: https://www.theboxbar.co.uk/bars/deansgate/shuffleboard Location: The Box, 125 Deansgate, Manchester, M3 2BY

Ordorite

Ordorite is a comprehensive retail management software designed for furniture and bedding businesses. It streamlines operations by handling inventory, warehouse pick routes, stock taking and loading. With Ordorite and Shipster together, retailers can efficiently manage their entire workflow, ensuring smoother and more efficient business operations from shelf to dispatch.

6th Febrauary Social - Flight Club, From 17:00

6th Febrauary Social - Flight Club, From 17:00

This is an extra celebration as we will be celebrating 3 Birthdays! Alex, Dom AND Kelly!

12th March Social - NQ64 Gaming & Cocktail Bar, from 17:00

12th March Social - NQ64 Gaming & Cocktail Bar, from 17:00

POSTPONED We’re going to head to NQ64 - https://nq64.co.uk/ We have a booth booked and gaming tokens so everyone can play the retro games and have a drink. News story and images here about their newly opened location - https://secretmanchester.com/nq64-new-location/

2nd April Social - Chaos Karts, From 17:00

2nd April Social - Chaos Karts, From 17:00

https://www.chaoskarts.com/ Only 8 spaces total are available, so confirm your attendance to Kirsty quickly! Located at Lower Byrom St, Manchester M3 4FP

SwiftCloud

SwiftCloud is a dynamic B2B ordering system developed by Yorkshire based tech company, Adventoris. SwiftCloud is powering ordering platforms for the B2B industry throughout the UK and beyond, primarily wholesalers, manufacturers, and suppliers. With over 200 B2B clients, including household names such as Staedtler, Pukka Pies, and Tilda Rice, all utilising apps powered by SwiftCloud.

Order Editing

Order Editing

Order Editing lets customers make changes to their orders without emailing support. The customer portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. From address changes to forgotten discount codes, customers are empowered to solve every pre-shipment issue immediately.

Minster WMS

Minster WMS specializes in Warehouse Management System solutions, enhancing operations with advanced software. Their tools improve customer experience, integrate systems seamlessly, and optimize logistics. Partnering with Shipster, they offer even more tailored, efficient shipping solutions.

Summer Party 2024: Zip-lining & Diecast Caravan

Summer Party 2024: Zip-lining & Diecast Caravan

We'll kick things off with an exciting ziplining adventure, followed by dinner and drinks in our very own retro caravan at Diecast.

Christmas Party 2024, The Lowry 4PM, Thursday 19th December

Christmas Party 2024, The Lowry 4PM, Thursday 19th December

We're going to see A Christmas Carol musical at The Lowry, showing at 4PM followed by food in town. Any queries ask Rachel.

Futura

Futura provides Omni-channel retail solutions, including EPOS and inventory control software, to help lifestyle retailers maintain optimal stock levels, prevent lost sales, and enhance customer loyalty. With over 30 years of experience and 35,000 users worldwide, Futura offers the tools and support to improve trading performance, efficiency, and decision-making across all channels.

notes

notes

https://docs.google.com/spreadsheets/d/1q9QFCRp7QUkk_gEWtut0rVHVo-o1y-vsAd_xmzfonFQ/edit?usp=sharing

Christmas Holiday Dates

Christmas Holiday Dates

The Christmas Holiday this year is: Last day: Friday 20th December First day back: Monday 6th January 2025 Support coverage arrangements will be handled separately as usual.

Shipster 10 Year Anniversary. Estm. Summertime.

Shipster 10 Year Anniversary. Estm. Summertime.

A Party to Celebrate in Manchester City Centre. We don't know how big or small this will be yet. Likely to be summertime.