Tuffnells is one of the oldest couriers in Great Britain. It was founded in Sheffield in 1914 by Harold Tuffnell who started delivering parcels with just one horse and cart. Tuffnells has kept its business consistent and has slowly and steadily gained popularity over the last 100 years. By 2010 it had hit an annual turnover of over 100 million pounds. Tuffnells has passed hands a few time over its lifetime. After being independently owned for 50 years, it was bought by the TDG Transport Development Group in 1971 who grew the company immensely, then again by Connect Group PLC in 2014. Since 2020 the courier has returned back to being independently owned and operated.
Currently, Tuffnells is solely based in the UK but they ship internationally to most countries across the world. They provide an ample variety of domestic services such as next day delivery, Saturday guarantee, a more cost-effective economy service (up to three days) and secure document delivery. Tuffnells is known in particular for the efficient handling of large or heavy shipments.
Despite being a veteran courier dedicated to tradition, they have embraced new technology in the same way that every other courier has, providing electronic tracking and notification functionalities. Our integration with Tuffnells works slightly differently than with other couriers. To create shipping labels for Tuffnells services, everything must be filtered through their desktop application. Shipster creates CSV files containing all your order information that is sent to the Tuffnells application and used to create shipments and print labels. This ensures consistency across all your labels and allows you to directly manage and monitor your shipments.
Add as many shipper addresses as required into Shipster and switch between them in various scenarios by use of shipping rules. This feature is popular with our clients who have more than one brands or ship from multiple different warehouses as you can use it to change the returns address on printed documentation.
Shipping rules can help you manage your failed shipments. For example, choose to automatically transfer them into a "skipped" queue; print documents alerting and instructing warehouse packers that the order has failed; or archive them to a designated folder.
Choose to map in Shipster whether the customer receives tracking notifications from the courier for orders going on a certain service. Select whether this notification is in the form of an email or text. This function is only available for certain couriers.
Allocate the export reason and method for customs purposes based on certain data points such as whether the order should be shipped Delivered Duty Paid or Unpaid. Indicate where items are being sent as gifts with no commercial value to avoid unnecessary customs charges.
For parcels that are especially heavy or have unusual dimensions, set Shipster to automatically select a suitable service. Safety warnings for the warehouse staff and delivery person can also be automatically printed.
Use rules to block and skip shipments to certain postcodes you don’t want to ship to. Add the option to generate a pop-up or print a message alerting the packer. Many of our clients use this to catch shipments to addresses they know are suspicious.
This courier offers some specialist shipping options such as for heavy items up to 1000kg and secure delivery for sensitive items or documents. However they do not deliver hazardous or dangerous goods, but on their website, they explain that they are happy to put customers in touch with trusted couriers that do provide this service.
You may find a Tuffnells integration suits your company in particular if you often ship bulky or very heavy products. They have a range of competitively priced freight solutions and a reliable reputation for this type of delivery. They also nurture a ‘small business’ approach to customer service; their support team is especially accessible and they have extensive, user-friendly support resources on their website.
For each courier you have enabled on each PC you need a license. So if you have three couriers on two PCs that will be a total of six licenses. We offer 4 licenses as a minimum and they are priced at £45 each. Unlimited access to upgrades and support is included in this monthly fee. Get more detailed info on pricing here.
Shipster does have the ability to send customs documentation electronically, namely commercial invoices and airway bills. This feature is only available for couriers whose API is set up to request these documents for the countries that support paperless trading.
Setting up a Tuffnells integration requires working closely with their technical team and the availability at Tuffnells to send out a technician to your premises. A realistic estimate for building and testing a Tuffnells integration is about 3 weeks.
Shipster's main function is to create and print shipping labels and book in shipments directly with your chosen couriers. It does this by retrieving information about your online orders from your warehouse management system and running it through a series of rules that assign shipping. Shipster can also be used to automatically print other documentation such as return labels, CN22s, commercial invoices and any custom PDF.
This pie chart shows that Tuffnells is most popular with Shipster clients who work in the home, logistics and electronic industries.
> Most likely, this is due to their reputation for safely shipping heavy and bulky items which these industries may find necessary for many of their products, such as furniture or large machine parts.
> For most of our courier integrations, the fashion industry is the dominant user. This doesn't appear to be as much the case for Tuffnells as they attract many more large goods retailers.
> Tuffnells also do not offer tracked return options which are often prioritized by fashion retailers.
Ollie Frostick, Head of Digital Operations
"The service offered by Shipster has been nothing short of fantastic. We switched to a new WMS and Shipster allowed us to integrate seamlessly with multiple couriers, while their Inventory Planner connector enabled us to utilise two powerful systems that previously refused to talk to one another. Overall it’s been a great experience so far!"
Daniel Mitchell, Operations Manager
"Shipster for us was like a breath of fresh air with regards to our old system. From the first initial onboarding meeting with Shipster, we could tell they were going to be a company that we could rely on to support our business growth. I have found that no request is too big or small, I have found the team at Shipster are always available which in comparison to our old system is a blessing."
Peoplevox are a paperless, mobile and highly configurable warehouse management system (WMS). Working at the cutting edge of warehouse management, Peoplevox offer a seamless link between their desktop and mobile experience. Patchy Wifi? They have an offline mode. Handsets too pricey? Get the Android app and save a fortune. We integrate directly into Peoplevox's systems and provide an unparalleled user experience when using Shipster for your despatch. And if you're looking to keep using your LinnWorks platform with Peoplevox, we can integrate the two.
Linnworks create order management software for sellers who need synchronisation across multiple marketplaces. Linnworks is *the* choice for the budget conscious warehouse who is looking to expand at a sensible pace. Our product, Linn2PVX, integrates with Linnworks directly into PeopleVox and provides all the functionality you could want.
Magento is one of the world’s leading e-commerce platforms for order management, business analytics, shipping and social commerce. We integrate Shipster directly into Magento to translate orders into shipments.
Shipster is one of few Royal Mail approved partners and fully integrated to offer the Royal Mail services.
FedEx still reminds us of Tom Hanks stranded on the beach in Castaway. Our Shipster software connects you to FedEx via the API and has support for electronic customs documentation.
DPD are delivery service pros and can delivery to the UK, Europe and beyond in a timely manner. DPD integrates with Shipster via the DPD API and can also produce returns labels.
Yet another great postal service that Shipster integrates with. We integrate with both Hermes Corporate and myHermes via the Hermes API.
These guys are a worldwide package delivery service. Shipster has integrated with Parcel Force via the Parcel Force API.
DHL Parcel UK (part of Deutsche Post) is integrated with Shipster via API and. The company name was changed from UK Mail Limited in 2018.
This Northern lot provide hosting services for digital businesses and keep all of our cloud services online and running like a well oiled machine! They are an ace bunch to have on side.
The queens of digital marketing. These lovely ladies write great content, manage social media and work on SEO.
Shipster is fully integrated with DHL Parcel UK, DHL Express (UK), DHL Global Mail, DHL Germany, DHL Austria and Deutsche Post. Note: the company name was changed from UK Mail Ltd in 2018.
Patchworks is an iPaaS (integration platform as a service), which is a cloud-based platform that allows you to automate the flow of data across your company’s different systems – whether that’s an e-commerce platform, ERP, CRM, warehouse system, marketplace, marketing app, POS system or a 3PL. Instead of manually moving data between half a dozen disconnected systems, Patchworks acts as a central hub for your software – a place for your systems to share the information you decide needs to be shared, when you decide they should share it.
Priory Direct are our recommended eco-friendly packaging supplier for eCommerce businesses. With over 1,500 planet friendly solutions to help operations maximise their efficiency and minimise their environmental impact, donating 1% of Priory Elements product sales to environmental charities, and a team of experts who are on hand to help by sharing knowledge through their experience and lending advice to businesses of all sizes, from independent sellers on marketplaces through to Tier 1 and 2 retailers, no matter where they are on their sustainability journey. Priory Direct are on a mission to minimise the impact eCommerce has on the environment and save the planet one parcel at a time.
Shipster won the Systems Integrator of the Year award following notable work during the Brexit transition and pandemic response. All whilst never compromising on customer support and continuing to build more integrations for the platform... and all from home!
Swan Retail offer businesses EPoS, stock management, accounting, customer ordering, warehousing, CRM, eCommerce, and customer loyalty systems. They're particularly tailored towards furniture and homeware stores, garden centres, sports and department stores.
what3words is an easy way to share precise locations. Every 3 metre square has been given a unique combination of three random words: a what3words address. what3words gives customers an easy way to communicate specific delivery locations so businesses can offer faster, more accurate, efficient and highly reliable deliveries – anywhere in the world.
Our technology partner Primis specializes in digital-first customer experience (CX) tools pioneering the next generation of CX. Developing tailored, sustainable post-purchase solutions, promoting the brand’s customer experience. Primis’ mission is to enhance the open interactions between the consumer and retailer to improve consumers' post-purchase customer experiences in a way that modifies how they think, react, and buy online.
Amazon Shipping offers retailers and Amazon selling partners the ability to benefit from Amazon’s broad, technology-driven transportation and logistics network, to quickly and reliably deliver orders from Amazon, their own websites and other e-commerce channels to customers.
We're taking the day off(ish?) to pack client Christmas Boxes. The day will involve sitting everyone in a Christmassy production line, filling 150 client gifts boxes with chocolates, biscuits and foam. We'll bring in some seasonal treats and warm beverages :)
At 5:00pm we'll stick a casual movie that you can dip in and out of whilst socializing with everyone over popcorn, drinks and pizza. Don't expect a quiet immersive movie experience, we're far too restless for that!
We're taking the day off(ish)? to pack client Christmas Boxes. The day will involve sitting everyone in a Christmassy production line, filling 150 client gifts boxes with chocolates, biscuits and foam. We'll bring in some seasonal treats and warm beverages :)
This year we're hitting the slopes for sledging and tubing at Chill Factore at Trafford Park! Feel free to make your way there for 14:15 or those travelling from the office can share our arranged transport. We'll travel back from Chill Factore together, change into something more glamorous at the office then head out for dinner at Dimitris.
Join us in the lounge where you'll be split into teams and taken through a slideshow of everyone's parents. The challenge is to decide who's parents belong to which member of staff! Please submit separate photos of your parents to Kirsty (the photos must clearly show their face). In keeping with the theme, members of the winning team will win a nice stationary set.
Book a day to make use of our sponsor package, which entitles you and your invitees to: Reserved sponsors' reserved pitch seating, access to the sponsors' bar, your first drink and meal free, all for 4 attendees. Please ask Max for full details and available match dates.
To ensure smooth operations during the Black Friday period, we will be implementing a temporary freeze on shipping rule changes 18th November - 8th December. Full details at https://www.shipstersolutions.com/news-and-views/black-friday-2024-temporary-freeze-on-rule-changes/ Clients have been emailed.
This year's Christmas break falls on (and includes) Monday 26th December and we return to work on Thursday 5th January! We will be closing the support telephone lines 26th Dec to 5th Jan. Email support will only be closed Christmas Day and New Year's Day. Please ask Olly for full details about support coverage during this period.
To ensure everything runs smoothly during the Black Friday period, we will be putting a temporary freeze on client shipping rule changes 17th November - 1st December. Only urgent changes can be made during this time.
Remember to bring your secret santa gift for the 6th December. If you bring yours early, feel free to pop it under the tree.
Decorators will be in on the 20th December for some wallpapering in one of the small offices. We don't expect it will take them too long.
Oddsphere will cover the cost for you to attend the party and enjoy a three-course meal. The dress code is Black Tie and Cocktail Dress. If you are interested please let Max know as soon as possible, along with any food requirements.
We're planning to go to "The Box," a sports bar located nearby, after work. To add to the fun, we have reserved the shuffleboard for 1.5 hours, which can accommodate up to 8 players at once. Check out the link for more information about the shuffleboard at The Box: https://www.theboxbar.co.uk/bars/deansgate/shuffleboard Location: The Box, 125 Deansgate, Manchester, M3 2BY
We're heading to Roxy Ballroom Manchester for a game of "Ice Free Curling" with the Curly Sues! - a new take on the game without worrying about slippery surfaces or getting cold! The game is booked for 6pm, which gives us plenty of time to enjoy a nibble and a drink at the office before we set off. Location: Roxy Ball Room Manchester Deansgate, Deansgate, Manchester M3 2FN
Eurora leverages AI and ML to simplify cross-border VAT, duty amounts, and declaration management, with its proprietary platform having a processing capacity of up to 5,000 requests per second, with 98% accuracy, states the announcement, having more than 250 clients using the platform to handle millions of parcels daily.
Giedre Fernandes from Eurora is coming to train any interested support team members on the intricacies of the HS Codes, the impact of ICS2 and broadly the plan with Shipster.
Guess who's back, back again, Giedre's back, tell a friend. Giedre is back with an IOSS training session this time. Also take the opportunity to grab a photo for our Eurora partnership announcement.
Videographer Nadeem Choudhry is coming to film the office and interview Tony for the Manchester Evening News Business Awards. The footage is for a 30-second video to be shown at the awards event.
A farewell and good luck to Olly after 5pm.
A farewell and good luck to Max after 5pm.
Book a day to make use of our sponsor package, which entitles you and your invitees to: Reserved sponsors' reserved pitch seating, access to the sponsors' bar, your first drink and meal free, all for 4 attendees. Put your name down for match dates on this google sheet https://docs.google.com/spreadsheets/d/1ecw3CrQ9HGUPwkuFZB8hlx8LcrCDNZfophcq_dfax1E/edit?usp=sharing and send any dietary requirements etc. to Kirsty. You can book up to two months in advance.
To be decided.
MIF festival plans cancelled because of forecast storms. Dinner at Albert Schloss instead!
We will reveal more as all the plans are solidified but just to brief you in on the schedule, we plan to finish work at 1pm, go for lunch somewhere nice at 2pm, then entertainment at the office at 5pm w/food.
To please both the drinkers and the gamers amongst us we’re going to head to NQ64 - https://nq64.co.uk/ We have a booth booked and gaming tokens so everyone can play the retro games and have a drink. News story and images here about their newly opened location - https://secretmanchester.com/nq64-new-location/
Chaos Karts just opens in September https://www.chaoskarts.com/ Only 8 spaces total are available, so confirm your attendance to Kirsty quickly! Located at Lower Byrom St, Manchester M3 4FP
Details to come.
You don't need to do anything. Just a note to let you know that decorations will be going up on this day which we appreciate can be a little distracting to some people, so choose your office day accordingly.
Remember to bring your secret santa gift for the 6th December or pop it under the tree when ready.under the tree.
We're taking the day to pack client Christmas Boxes. The day will involve sitting everyone in a Christmassy production line, filling est. 150 client gift boxes with chocolates, biscuits and foam. We'll fuel you with seasonal treats and mulled beverages :)
We're planning to go to "The Box," a sports bar located nearby, after work. Check out the link for more information about the shuffleboard at The Box: https://www.theboxbar.co.uk/bars/deansgate/shuffleboard Location: The Box, 125 Deansgate, Manchester, M3 2BY
Ordorite is a comprehensive retail management software designed for furniture and bedding businesses. It streamlines operations by handling inventory, warehouse pick routes, stock taking and loading. With Ordorite and Shipster together, retailers can efficiently manage their entire workflow, ensuring smoother and more efficient business operations from shelf to dispatch.
This is an extra celebration as we will be celebrating 3 Birthdays! Alex, Dom AND Kelly!
POSTPONED We’re going to head to NQ64 - https://nq64.co.uk/ We have a booth booked and gaming tokens so everyone can play the retro games and have a drink. News story and images here about their newly opened location - https://secretmanchester.com/nq64-new-location/
https://www.chaoskarts.com/ Only 8 spaces total are available, so confirm your attendance to Kirsty quickly! Located at Lower Byrom St, Manchester M3 4FP
SwiftCloud is a dynamic B2B ordering system developed by Yorkshire based tech company, Adventoris. SwiftCloud is powering ordering platforms for the B2B industry throughout the UK and beyond, primarily wholesalers, manufacturers, and suppliers. With over 200 B2B clients, including household names such as Staedtler, Pukka Pies, and Tilda Rice, all utilising apps powered by SwiftCloud.
Order Editing lets customers make changes to their orders without emailing support. The customer portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. From address changes to forgotten discount codes, customers are empowered to solve every pre-shipment issue immediately.
Minster WMS specializes in Warehouse Management System solutions, enhancing operations with advanced software. Their tools improve customer experience, integrate systems seamlessly, and optimize logistics. Partnering with Shipster, they offer even more tailored, efficient shipping solutions.
We'll kick things off with an exciting ziplining adventure, followed by dinner and drinks in our very own retro caravan at Diecast.
We're going to see A Christmas Carol musical at The Lowry, showing at 4PM followed by food in town. Any queries ask Rachel.
Futura provides Omni-channel retail solutions, including EPOS and inventory control software, to help lifestyle retailers maintain optimal stock levels, prevent lost sales, and enhance customer loyalty. With over 30 years of experience and 35,000 users worldwide, Futura offers the tools and support to improve trading performance, efficiency, and decision-making across all channels.
https://docs.google.com/spreadsheets/d/1q9QFCRp7QUkk_gEWtut0rVHVo-o1y-vsAd_xmzfonFQ/edit?usp=sharing
The Christmas Holiday this year is: Last day: Friday 20th December First day back: Monday 6th January 2025 Support coverage arrangements will be handled separately as usual.
A Party to Celebrate in Manchester City Centre. We don't know how big or small this will be yet. Likely to be summertime.
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