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Meshki Case Study
Fashionably On Time: Supporting Meshki From Across the Globe
-
Fast Growing Fashion Brand - Seamless Tech Support From Another Timezone
- Urgent Carrier Integration Gap
- Overnight Remote Installs During Client Downtime
The Brand
Founded by two university students, Meshki has grown into an internationally recognised fashion brand, worn by celebrities such as Kim Kardashian, Kylie Jenner, and Jennifer Lopez.
Today, Meshki ships its sleek, minimalistic designs throughout Australia, the UK, the US, and other international markets.
Founded by two university students, Meshki has grown into an internationally recognised fashion brand, worn by celebrities such as Kim Kardashian, Kylie Jenner, and Jennifer Lopez.
Today, Meshki ships its sleek, minimalistic designs throughout Australia, the UK, the US, and other international markets.
The Challenge
When Meshki updated their warehouse management system, several technical challenges arose. They needed to integrate the new system with a multi-courier shipping aggregator while minimising disruption to daily operations. Shipster provided the necessary support.
The Solution
Meshki was already working with multiple couriers. However, their existing aggregator and warehouse system was not set-up for one required courier. Time was limited and so Shipster stepped in to:
Flexibility is essential. We understand that not everything aligns perfectly at launch, so our support structure is designed to adapt as needed.
When Meshki updated their warehouse management system, several technical challenges arose. They needed to integrate the new system with a multi-courier shipping aggregator while minimising disruption to daily operations. Shipster provided the necessary support.
The Solution
Meshki was already working with multiple couriers. However, their existing aggregator and warehouse system was not set-up for one required courier. Time was limited and so Shipster stepped in to:
- Integrated all currently available couriers through their new aggregator.
- Planned to (and later did) add the missing courier the client had struggled to connect to. The new Shipster courier integrations was build within days.
- Used Meshki’s monthly support time to ensure the final tweaks and additions could be made post-launch with no extra fuss or bill changes.
Flexibility is essential. We understand that not everything aligns perfectly at launch, so our support structure is designed to adapt as needed.
Working While You Sleep
Operating in opposite time zones between the UK and Australia could have caused delays, but instead became an advantage. With our remote connection for real-time troubleshooting and fixes, our technical support team were able to complete installations and updates during Meshki’s night-time hours, ensuring all systems were operational when the warehouse team started work each morning.
Operating in opposite time zones between the UK and Australia could have caused delays, but instead became an advantage. With our remote connection for real-time troubleshooting and fixes, our technical support team were able to complete installations and updates during Meshki’s night-time hours, ensuring all systems were operational when the warehouse team started work each morning.
The Result
Meshki launched with Shipster in June 2018 and continues to use the platform for global shipping. We maintain regular contact with their team to provide updates and ensure ongoing operational excellence.
Meshki Now Ship To:
Australia, New Zealand, US, UK, Canada, Europe, Asia Pacific, UAE and more.
They also offer pre-order shipping and express delivery to most locations, ensuring timely service for customers worldwide.
Meshki launched with Shipster in June 2018 and continues to use the platform for global shipping. We maintain regular contact with their team to provide updates and ensure ongoing operational excellence.
Meshki Now Ship To:
Australia, New Zealand, US, UK, Canada, Europe, Asia Pacific, UAE and more.
They also offer pre-order shipping and express delivery to most locations, ensuring timely service for customers worldwide.
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