Based in the UK, Yodel is the largest courier and logistics company in the country after Royal Mail, employing over 10,000 people nationally. Similarly to Royal Mail, Yodel can also boat that they deliver to every postcode in the UK, and most in the Republic of Ireland. They do this through partnerships with local couriers in more remote parts of the UK and Ireland such as Fastway, and Jersey Post.
Up until 2010 Yodel used to be known as the Home Delivery Network, and has been consistently popular with individual shippers and businesses partly due to their exceptionally low prices. Some customers also favour Yodel if they are concerned about their environmental impact. Yodel have recently set ambitious goals to become more to be environmentally friendly and sustainable, and claim on their website that they’ve already reduced their carbon footprint for consecutive years.
Yodel offers a large variety of different services including specialist handling delivery for items that need particular care taken such as bouquets. You can find more details about Yodel’s services in the FAQs below.
Here are a few ways you can customise your Yodel integration through the use of our bespoke shipping ‘rules’.
Automate delivery upgrades and downgrades such as when a customer pays extra for a quicker delivery service. Or during a free delivery promotion, you may wish to send orders on a slower but cheaper service to save money.
Temporary rules can be written to better suit your shipping needs during busy or quiet periods. Many Shipster users have found this especially useful whilst they are running a sale or promotion.
Create shipping rules for orders with a certain volume of items that may need to be shipped on a cheaper service or split into two or more parcels. Shipster can generate a pop up asking whether an order with multiple items will be shipped as multiple parcels.
Shipster can use location data to allocate shipments going anywhere in the world to the appropriate delivery service. This data can also be used to print additional documents such as CN22s that could be translated into the recipient’s language.
Many couriers, including Hermes, require addresses to be formatted in a certain way for shipping to be successful. This is common in the case of islands owned by mainland countries where the customer often inputs the island name into the country field. Rules can be written to automatically correct mistakes such as these.
If orders sold on a third-party platform are tagged to reflect this, rules can be mapped to send them on a particular service. For example, all items sold on eBay could be sent Hermes Standard.
If you have any technical questions or problems using Shipster we have a dedicated support team at your disposal. Our email and phone support service operates between 10am-5pm Monday to Friday, and the vast majority of issues are resolved the same day they are logged.
Most commonly PeopleVox, but we also currently integrate with Linnworks, inventory planner and Shopify to name a few. If your business uses a different system or eCommerce platform, we might be able to cater to your needs as well, so don’t be shy to get in touch.
Yes! You can choose to completely change your shipping rules as your business changes and evolves, including which couriers you’d like to ship with. You can also easily increase or decrease your licences depending on demand e.g. you may require Shipster on more computers during busy periods like Christmas and Black Friday.
We integrate with most of the world’s largest couriers such as DPD, Royal Mail, DHL, FedEx and Deutsche Post, and more are added all the time often upon the request of new customers. You can find the full list of current courier integrations here.
Shipster is designed to be highly customisable, bespoke service because we understand every company’s needs are different. Sometimes customers come to us with requests that we hadn’t even thought of, and our development team explores whether we can make it possible.
A large portion of Shipster users who integrate with Yodel are fashion businesses.
- As the fashion industry often ship a large volume of clothes and accessories on a daily basis, this popularity is most likely due to Yodel’s cost efficiency.
- This courier is also popular with Outdoor and Sport retailers who ship bulky items due to Yodel’s Xpect service which gives customers a two-hour delivery slot. This means they’re more likely to be at home to receive such items.
- Similarly, food retailers could be taking advantage of Yodel’s Xpert service to ensure perishables are being transported in the correct conditions and fast.
Gareth O'Rourke, Head of E-Commerce
We have been using Shipster for 18 months and it has literally transformed our warehouse department. We have managed to fully integrate with our three main couriers and significantly improve the speed, efficiency and accuracy at which the warehouse team are able to push parcels out of the building. We have managed to do this with the same number in our despatch team as what we had 18 months ago, even though parcel volumes have gone from 70,000 to 120,000 parcels.
Chief Creative & Technology Officer
"I’ll take the opportunity now to thank you for the OddSphere service; we’ve had very little interaction with OddSphere – aside from the initial set up – but that’s entirely down to it having worked flawlessly. So thank you."
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